2. What kind of projects do you undertake?                                                                                                 As the name suggests, we are happy just building custom and replacement decks. Occasionally, we will build a pool deck if attached to part of a larger project, but prefer to leave them for the pool companies. Very rarely we embark on sunrooms or screen rooms. We prefer to focus our energies on building the best possible deck we can for you!

3. What materials do you work with?                                                                                                        Throughout this site you will learn that we prefer Ipe, the ironwood, in conjunction with solid vinyl lumber for the rails. We also still build plenty of PT decks and have adopted many innovated building techniques for working with both materials. We do build some decks from composite materials, but feel Ipe the better buy by far at this point. Occasionally, we dabble in some cedars (mostly for rails). Although Mahogany is available, Ipe is far superior and at no additional cost. All of our decks are framed with #1 PT (pressure treated) lumber.

4. What is the first step?                                                                                                                                 We strongly recommend spending some time visiting all the pages of this site. You should get a strong feel for the quality of our work and the types of designs we offer. The online estimate page is an excellent contact point to get the process started. Most of the time, once we have your info and some of your ideas we can e-mail you a quote. Our pricing page has some charts and sample project prices. Feel free to e-mail us or phone us and we will try and set up a time to meet with you. (Keep in mind that during our peak season we are processing many calls.) E-mail seems to be the faster method of connection as we check our mail very often and will return e-mails after hours.

5. What happens next?                                                                                                                                       If you use the online estimate page, we will contact you to confirm we have received your information, many times we will visit your site to snap a few pictures and take some measurements, then we will send you a quote and a preliminary design, often with maybe a few tweaks of the design via exchanging e-mails we can settle on a design and either meet in person or go to contract.

6. Do you have a written contract?                                                                                                               Yes, we will sign a written contract with you once the design is finalized, which gets you into our schedule.

7. Do you require a deposit?                                                                                                                        Yes, we require a 1/3 deposit at contract. The balance is due upon completion of the project because we inventory a great deal of expensive materials and we prefab much of your deck in our shop (rails, stairs, benches, etc.) We also handle the permit fees so much of the expense on your deck is incurred before we arrive the first day.

8. What is your lead time?                                                                                                                       Weather and permit delays make exact scheduling difficult. You will receive an approximate start date at contract, but we complete the decks in the order of the contract signing, barring permit delays. We will keep you abreast of schedule delays, or if we are available to complete your deck sooner.

9. How long does a deck take to complete?                                                                                                 As much of the work is done in our shop prior to coming to your home, work time at your site is reduced. Also, we have developed incremental steps to deck building. Usually, once the footings are in place, we aim to frame your deck one day, lay the decking on day two and three, move to rails and stairs, and many times complete the on-site deck work in one week. Again, we would have dug and poured the footings previously as scheduling with the town hall had allowed.

10. What time do you start/finish?                                                                                                                 We know everyone has a busy schedule, so we try to make ourselves as unobtrusive as possible. As such, we do not come to your house much before 9:00 and like to be finished around 4:30 or 5:00. Of course we have plenty of work to do in the morning before we arrive at your home and in the evenings with shop work, organizing the materials, etc. but this take place at our shop.

11. Do you clean up each day?                                                                                                                     Yes, we deliver what we need for the day and remove excess materials and scraps each day. We try to leave your site as clean and organized as possible. As such, we rarely have a large lumber truck delivery a huge pile of lumber or a dumpster delivered to your site.

12. Are there hidden costs or extras upon completion?                                                                               Very rarely does the final price vary from the contract specified about. Usually, only when the homeowner calls for a change midway thru the project is there ever a back charge. We are much happier sticking with the original contract price and plan.
 

13. When is the best time to build a deck?                                                                                               March thru June are by far the busiest months of the year, as such we can offer some discounts to customers willing to wait until a slower season or be put into a "standby" pool that can be fit into our schedule when an opening develops. Further discounts or incentives are given in the winter months when we are normally the slowest.

14. Do you handle the permits?                                                                                                                   Yes, most of the time we will handle the town hall permit process. Exceptions are when a customer would prefer to do the leg work and save some money, or when most of the deck will remain and we are just reviving or restoring the existing deck

15. What is your warranty?                                                                                                                              Two full years on everything. Most of our materials are warranted by the manufacturer for lifetime. It is our policy to do the right thing even when a customer calls a few years out of warranty we try and help out whenever we can, usually by replacing a bad or damaged board for free.

16. Do you use hidden screw systems?                                                                                                       No, from experience we know that face or though screwing is simply the best and strongest method for outdoor deck projects, also moisture penetration is not an issue with Ipe or composites. Cupping, prong penetration cracking, and fastener failure, not to mention initial expense (both materials and labor) make hidden systems not desirable. Reparability and deck pattern flexibility are also negated by use of hidden systems.  

17. Does Ipe need to be sealed to last outdoors?                                                                                       Ipe does not have to be oiled or sealed and will weather to a beautiful silver patina in about a year with no splitting or splintering problems common to other outdoor woods, However, to preserve the rich deep natural color of the Ipe (if you so desire) several light oiling are required.

18. Do composite decking require additional support or framing?                                                           Most of the newer composites now claim to be able to span 16" with straight decking however, we recommend 12' centers on the joists especially with diagonal decking patterns.

19. Are decks a good investment?                                                                                                                  In a recent study by remodeling magazine they noted that decks offer the highest resale value to cost ratio then any other home improvement. In our area, homes are expected to have a nice deck and resale value of your home can be greatly influenced by the quality of your deck.